Returns & Warranty Policy

At Millfield Autoparts, we strive to ensure complete customer satisfaction with every purchase. We understand that sometimes items need to be returned, and we've made our returns process as straightforward as possible.

Return Eligibility

You may return most new, unopened/unused items within 30 days of purchase for a full refund or exchange. Items must be in their original packaging and condition, with all original tags and labels attached.

Defective Items

If you believe an item is defective, please contact our team before returning the item. Our staff will provide guidance on the return process for defective merchandise.

Return Process

1. Contact us at 01733 557457 (Peterborough) or 01778 789500 (Market Deeping) to discuss your return.
2. Return the item to either of our branches, bringing your receipt or proof of purchase.
3. Our team will inspect the item and process your refund or exchange.

Non-Returnable Items

The following items cannot be returned under our standard return policy (but may still be eligible for warranty claims where applicable):

• Special order parts
• Electrical components that have been installed
• Items that have been used, installed, or modified
• Items without proof of purchase
• Items returned beyond the 30-day return period

Warranty coverage varies by manufacturer and product type. Each manufacturer sets their own warranty terms and conditions.

Making a Warranty Claim

To inquire about warranty coverage or make a claim:

1. Contact our team at either branch to discuss the issue with the part.
2. Our staff will advise on the specific warranty coverage for your product.
3. Bring the part to our store along with your proof of purchase.
4. We will handle the warranty claim process with the manufacturer on your behalf.

Warranty Exclusions

Most warranties do not cover damage resulting from:

• Improper installation
• Misuse or abuse
• Modifications to the vehicle or part
• Normal wear and tear
• Use in non-standard applications